FAQ

Additional Information

You will find answers to many questions on this page.  If you require additional information, please don’t hesitate to contact us!

Reservations:

Q- How can I make a reservation with County Limousine?

A- Just call us at 203-419-6724. For more information, call us or email us at CountyLimousine@CountyLimoCT.com


Q- What information do I need to make a reservation with County Limousine?

A- Please provide us with the passenger(s) name(s), the exact pick up and drop-off location, your contact phone number (please try and provide two numbers), how many passengers will be traveling and your payment method. Please let us know if you have any special travel needs, like if you’re traveling with pets or need a car seat for your child.


Q- Are County Limousine chauffeurs and vehicles available on a hourly-hire basis?

A- Yes, we do provide hourly-hire services. There is a 5 hour minimum service requirement


Q- What are County Limousine’s cancellation policies?

A- The passenger must inform us of any cancellation at least 24 twenty four hours before the pickup time, failure to do so; the passenger may be charged the full trip price.


Q- Once the chauffeur has picked me up, can I change the details of my trip?

A- Yes, but if you want to change any essential information about your route including your final destination, please call us and we’ll handle the details. Our experienced staff must keep accurate records to best serve you in making your trip a comfortable and safe experience.


Payments:

Q- How can I get a receipt?

A-The driver will provide you with a copy of the voucher & receipt. If you pay cash, please verify that the driver notes the cash payment on the voucher.


Q- Can I book a vehicle for someone else and pay using my card?

A- Yes, but you will need to fill out our account application.


Q- What credit cards do you accept?

A- We accept Visa, MasterCard, American Express, and Discover


Q- When will you charge my credit card?

A- We take an authorization on the card to guarantee funds availability 24 to 48 hours prior to your trip, it will show as (Pending funds) on your credit card statement on-line. The authorization amount is usually higher than the expected charges just in case you decided to make an additional stop or if you unexpectedly change your destination .We will then charge the correct amount to your card after your trip is completed.the chauffeur will take an imprint of the card in the vehicle and giving you a total of your charges. Passengers should ask the driver for a receipt before exiting the vehicle.


Q- Does County Limousine & Car Service accept cash payments?

A- Yes, but we require a credit card to make the reservation.


Q-Can the County Limousine driver accept checks?

A- No.


Q- Does County Limousine & Car Service accept personal checks or business check payments?

A- No. Another option is to fill out our corporate account application to apply for deferred billing.


Special requests:

Q- Do you supply car seats for children?

A- Yes, we provide car seats subject to availability. Please let us know when you are booking that a child will be traveling. There is a charge for each requested car seat because the driver must travel to our office to pick up the car seat.


Q- Do you permit smoking in your vehicles?

A- No, by law the Taxi and Limousine Commission of New York prohibits smoking in all TLC licensed vehicles. Your chauffeur will receive a summons if they allow any passengers to smoke in the car.


Q- I have more than three large or oversize pieces of luggage, can I put my large or oversize luggage inside the car?

A- No, the luggage will damage the interior of the vehicles. per company policy, if you are traveling with more than three large or oversize pieces of luggage, we recommend that you book an SUV and/or a passenger van. (we have a large selection of vehicles, please call us for our recommendations)


Q- Do you allow pets in your vehicles?

A- Yes, we allow pets. Please note that company policy states that pets must be in a cage or traveling in a secure pet carrier at all times.


Airport Service:

Q- Will I be charged if my flight is delayed?

A- No, If your flight is delayed and this information is posted on the airline’s website (in Real-time) then you will not be charged.


If your flight lands on time but is delayed on the runway, you will be granted 30 minutes waiting time on domestic flights and 45 minutes waiting time on international flights.


If your flight lands on time, but you are unable to meet the driver withing the 30 /45 minutes, then you will be charged an additional waiting fee


Q- What should I do once I land?

A- Call us once you get your luggage at the baggage claim area. If you arrived on a domestic flight and you added meet and greet to your trip when you reserved, your driver will be waiting in the baggage claim area.


If you are arriving on an international flight and you added meet and greet to your trip when you reserved, your driver will be waiting for you after you exit customs. Please call us immediately if you can’t find your driver to avoid waiting fees.


Q- Do you provide meet and greet service?

A- Yes


Q- What is Meet and Greet?

A- Meet & Greet is when the driver parks the car and meets you inside the airport with a sign. The driver will help you with your luggage to the vehicle.


Miscellaneous:

Q- I lost an item in one of your vehicles, how can I get it back?

A- Unfortunately we are not responsible for any lost or misplaced items left in any of our vehicles. Please check to make sure you have all of your personal belonging with you before you exit the vehicle. If you do discover that you have lost or forgotten an item of value, please call our office and if the chauffeur finds the item, you can come pick it up or we can drop it off at the location of your choice for an extra charge.


Q-Will you call the passenger when the car is on site or at the location?

A- Yes, will contact you/the passenger, But It is up to you / the passenger to be ready to board the vehicle at the scheduled time to avoid waiting charges. Please provide us with at least two phone numbers, so we can reach you and call us back immediately if you have any difficulty locating your chauffeur and car/limo.

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